Customer Service

Blue Crab Trading Co is dedicated to providing our customers with excellent customer service and the freshest Maryland blue crabs & seafood on the web! Our online store provides tools for a personalized shopping experience. Sign-up for a customer account today in order to conveniently place orders, view past orders, expedite your checkout process, check the status of your recent orders, and much more.

Call us Toll free at 1-800-499-CRAB (2722) to speak directly with a Customer Care Specialist regarding any questions or concerns. Also, feel free to contact us via email at customerservice@bluecrabtrading.com.

Customer Care Service Hours are Monday through Friday: 11 AM to 6:30 PM EST.

If you are not able to get through to one of our customer care specialists, please feel free to leave us a voice message. We strive to return all voice messages in 24 hours or less. Our team also monitors emails around the clock to better serve our valued customers.

Blue Crab Trading Order Cancellation Policy

All order cancellations must be made 24 hours before the order ship date. 

What is our return policy? Due to the nature of our business and the products, items purchased on the BlueCrabTrading.com website cannot be returned. Blue Crab Trading Co. strives to ship the absolute freshest seafood available anywhere. Every item we sell is carefully inspected before it is packaged and shipped. When your order leaves our facility, it is packed with more than enough refrigerant to prevent spoilage. If our seafood arrives damaged, please contact us immediately. If your order is spoiled or damaged due to negligence by Blue Crab Trading Co., we will replace it free-of-charge. If the size or quality of your order should come into question, please take photos of the crabs next to a ruler or tape measure from point to point and email them to customerservice@bluecrabtrading.com. We will not review any case without photo documentation. All concerns must be received within 48 hours of delivery. If you receive an order that you suspect is spoiled, contact us immediately and please do not discard any suspected spoilage or damaged products until a representative from Blue Crab Trading Co. is contacted. We may request that you return them to us for inspection. Since Blue Crab Trading Co. offers nearly all perishable products, shipping of ALL our seafood requires the freshest conditions and takes thought and careful planning. We've designed our own fresh gel pack system that keeps perishables cool in transit for up to 48 hours. We take care to arrange your seafood in specialized boxes designed to keep your order in the freshest possible condition upon arrival. We are also dedicated to providing you with the freshest hard shell crabs and seafood on the web. Therefore, if you have any questions about our Return and Refund Policy, please feel free to call us Toll Free at 1-800-499-CRAB (2722). Since crabbing depends on conditions beyond our control, Blue Crab Trading Co. reserves the rights to pack an equivalent dollar amount of crabs to fulfill orders.