Shipping Policy

Shipping Policy

All packages are shipped shipper release. This means the package is left without a signature. This is the way perishable products must be shipped. The receiver takes full responsibility to receive the package. Blue Crab Trading Company is not liable for any package once tendered to UPS. This is includes packages that are stolen once delivered.

Damaged packages or packages that have not been scanned delivered you must call within 24 hours.

DELIVERY SCHEDULE

• Cut-off time for orders placed over the Internet is 4:00 p.m. EST, Monday through Friday. Please call 1-800-499-CRAB (2722) to check availability and to place your order during all other hours.
• There are no Sunday or Monday deliveries.
• Saturday delivery is available in most areas. All Saturday deliveries must be shipped using UPS Overnight Air service. In addition, there is a $15.00 per package surcharge for all Saturday deliveries. When requesting Saturday delivery to rural areas, please call in advance to check availability.
• Days that are grayed out on our delivery calendar are not available for selection.
• All orders being shipped to Alaska or Hawaii we suggest you speak to one of our customer service reps to verify transit times.

DELIVERY METHOD

• All orders are shipped by UPS Overnight delivery. For those who qualify, UPS Nextday Ground will be used to ship your orders.
• Our customers may visit the UPS Next Day website at http://www.UPS-usa.com, or call them toll-free at 1-800-CALL-UPS (1-800-225-5345), to check delivery schedules.
• If no one is present at the time of delivery, packages will be left with no signature required, unless otherwise specified.
• Our normal shipping carrier is UPS any packages shipped through other providers are not guaranteed, and Blue Crab Trading Co. may not be able to issue full refunds on these shipments.

Shipping and Handling Information

Blue Crab Trading Co.'s primary shipping method on most orders is through UPS Overnight. We reserve the right to ship UPS or FedEX Overnight. For customers who qualify, we may choose to ship orders via UPS Nextday Ground. All orders are charged actual UPS shipping rates. Any changes to tax or shipping and handling charges, if necessary, will be provided in a separate communication along with the reason for the change.  Deliveries delayed by carriers due to inclement weather or for any other reason must be accepted by purchaser at next available delivery date as long as its within 48 hours from original delivery date. Fresh product maybe frozen upon receipt in areas that are experiencing extreme cold temperatures. Proper thaw out procedures for seafood should always be followed. Please note Blue Crab Trading Co. will not refund monies due to fresh product that has frozen due to extreme cold temperatures.  If compensation is warranted it will be in the form of store credit or gift card. If delivered in the above mentioned time Blue Crab Trading will not refund any monies for the order. 

SHIPPING CHARGES

• Shipping charges are calculated automatically and based on UPS Overnight shipping rates.
• There is an additional $15.00 surcharge for all Saturday deliveries.
• There is an additional $25.00 surcharge for all orders to Alaska or Hawaii.

*For all orders taken over the phone BCTC will provide and email confirmation of the order to the customer. It is the CUSTOMER'S sole responsibility to review the order information, such as but not limited to delivery address, zip codes, delivery date, and product information. If you did not receive an order confirmation email you can call 1-800-499-2722 to request another copy to be sent.