Frequently Asked Questions
- How do I add items to my shopping cart?
- How do I delete items from my shopping cart?
- I can’t add items to my shopping cart.
- What do I do if I forget my password and can’t log on to the site?
- How do I track my order and check its status?
- How soon will my order be shipped?
- When can I expect my order?
- How can I contact you directly?
- What do I do if there is a problem with my order?
- What is your return policy?
- When will I receive an email confirmation of my order?
Once you have selected the item(s) that you want to add to your shopping cart, simply select the quantity you wish to order and then hit the Add To Cart button to add the selected item to your shopping cart. At this point, you can continue shopping or check out.
I can’t add items to my shopping cart.
What do I do if I forgot my password and can not log on to the site?
All passwords are case sensitive. Please retry entering your password.
If you forget your password, click on the "Forgot Password" link. Once you type in your email address at the prompt new login key will be sent to you. Click the link in the e-mail to sign in, and then change your password.
If you still cannot log on to the site, let us know by emailing us at email@example.com and we will reset your password for you.
Our site features live online order tracking. When you place an order, you will receive an email order confirmation which will contain a link so you can check on the status of your order. You can also go to the My Account section of our website and use your order number to check the status of your order.
If you have any questions regarding tracking, please email us with your order number at firstname.lastname@example.org or call us Tollfree at 1-800-499-CRAB (2722).
How soon will my order be shipped?
We pride ourselves on prompt and accurate shipping of all orders. Depending on your selected delivery date, orders received by 3PM EST Tuesday through Friday are shipped the same day. Weekend orders and orders placed on Friday after 3PM will be shipped on Monday.
When can I expect my order?
All perishable orders are shipped overnight. Delivery date will be selected by you when you place the order.
Next Day/Expedited Delivery
UPS Next Day delivery by 10AM is available for an additional charge. At final checkout, you can select this shipping option and the cost will be automatically calculated for you. Please note that delivery times for UPS Next Day delivery by 10AM refer to business days only and excludes weekends and holidays.
By Phone: Call us Tollfree at 1-800-499-CRAB (2722) if you are calling from the U.S. or Canada.
We are here to help! If you’ve already placed an order and have questions about it, require assistance from our Customer Care staff email us at email@example.com.
By Phone: Call Customer Service Tollfree at 1-800-499-CRAB (2722).
What do I do if there is a problem with my order?
If you have an issue, we want to make it right! Please email us at firstname.lastname@example.org with a description of your specific question or issue. We typically answer all emails within 24 hours or call us Tollfree at 1-800-499-CRAB (2722) and we will be happy to assist you.
What is your return policy?
Due to the nature of our business and the products, we offer, items purchased through the BlueCrabTrading.com website cannot be returned. Blue Crab Trading Co. strives to ship the absolute freshest seafood available anywhere. Every item we sell is carefully inspected before it is packaged and shipped. When your order leaves our facility, it is packed with more than enough refrigerant to prevent spoilage. If our seafood arrives damaged, please contact us immediately. If your order is spoiled or damaged due to negligence by Blue Crab Trading Co., we will replace it free-of-charge. All concerns must be received within 48 hours of delivery.
If you receive an order that you suspect is spoiled, contact us immediately and please do not discard of any suspected spoilage or damaged products until a representative from Blue Crab Trading Co. is contacted. We may request that you return them to us for inspection.
Since Blue Crab Trading Co. offers nearly all perishable products, shipping ALL our seafood in the freshest condition takes thought and careful planning. We've come up with our own fresh gel pack system that keeps perishables cool in transit for up to 48 hours. We take care to arrange your seafood in specialized boxes designed to keep your order in the freshest possible condition upon arrival. We are dedicated to providing you with the freshest hard shell crabs and seafood on the web, therefore, if you have any questions about our Return and Refund Policy, please feel free to call us Tollfree at 1-800-499-CRAB (2722).
Since crabbing is depended on conditions beyond our control Blue Crab Trading Co. reserves the right to pack and equivalent dollar amount of crabs to fulfill orders.